Answers to some of our most frequently asked questions.

Q
WHY DO WMMC DISPLAY “TOTAL POTENTIAL” THC AND CBD LEVELS FOR CANNABINOID OILS?

The ACMPR requires that all Licensed Producers display Total levels of Potential THC and CBD on their label.  Total potential thc is the total amount of THC available when all THCa is decarboxylated. Total Potential CBD is the total of CBD available when all the CBDa is decarboxylated. Learn more about decarboxylation in our knowledgebase.

Q
HOW LONG DOES REGISTRATION TAKE?

Please contact our team on +1 604 962 3440 to find out our current processing time for registration.

Q
WHAT IS THE 30 DAY LIMIT AND HOW DO I CALCULATE MINE?
As part of the ACMPR Licensed Producers must not provide product to patients that would exceed their 30 day limit. You calculate your limit by taking your daily prescribed allowance and multiplying it by 30 (for example if you allowance is 1g per day your 30 day limit would be 30 grams). The date you receive your product is the date on which your 30 day limit commences. We record the date you receive your product and then keep count of your subsequent orders that are within 30 days of that date to ensure that you are not shipped over your allowance. You can always contact us to check where you are at with your allowance by giving us a call 1 604 962 3440, alternatively you can log into the store and view your remaining allowance in your profile.
Q
CAN I CLAIM THE COST OF MY MEDICATION AS A TAX DEDUCTION?
Medical Cannabis is tax deductible, consult with a tax professional to find out if you are eligible. Make sure you keep your receipts so you can submit them with your return. If you need to get copies of your receipts these can be downloaded and reprinted from your profile on our online store.
Q
IS THERE A MINIMUM ORDER?

Yes, we have a minimum order quantity of 10 grams per order.

Q
DO I NEED TO PAY FOR SHIPPING?
Whistler Medical Marijuana Corp cover the cost of one shipment in every 30 day ordering cycle. This means that once a month you will receive FREE Express Shipping using the carrier of your choice (Purolator Express or Canada Post Xpresspost). Following the first order in your cycle you will continue to get free shipping on orders over $350. For orders that are under $350 you will need to cover the cost of shipping and have the choice of using Canada Post Express Post or Purolator Express.
Q
DO I PAY SALES TAX ON MY ORDER?
Yes, taxes will be added to your order at checkout. The rate of tax applied is based upon the province your medication is shipped to and will show as a separate line item on your receipt.
Q
HOW DO I CONSUME CANNABIS OIL?

Cannabis oil can be consumed orally or sublingually (under the tongue).You may chose to add cannabis oil to your favourite foods such as smoothies or salads.

Q
HOW DO I KNOW WHICH STRAINS WILL WORK FOR ME?
Health Canada Regulations do not allow licensed producers to make recommendations to patients regarding which strains may work best for specific conditions. In general terms high THC Strains will have greater psychoactive effects than CBD strains which are generally associated with pain relief. There are a number of great online resources that details more specific information, if you are looking for this type of information please give us a call and we will be happy to point you in the right direction.
Q
CAN WMMC DIRECT BILL VETERAN’S AFFAIRS CANADA?
Yes, we can bill Veterans Affairs directly provided that they approve your coverage. We are happy to arrange your coverage. It generally takes VA 30 business days to approve an application from your date of registration with us. If you would like us to direct bill, please make sure you include your K Number with your Registration Package and also make sure your Medical Document contains your diagnosis.
Q
CAN I SWAP LICENSED PRODUCERS?
Patients can register with as many Licensed Producers (LPs) as they wish provided they submit a different medical document to each one. The same document cannot be used to register at multiple locations. Once you are registered with an LP, if you choose to cancel your registration, the Licensed Producer must retain your original documents, including Medical Document as per the ACMPR Regulations.
Q
WHO CAN ORDER YOUR PRODUCTS?
Registered patients can place an order by calling our office at +1 (604) 962-3440 or by going to our online store.
Q
I AM ALREADY REGISTERED WITH WHISTLER MEDICAL MARIJUANA CORP, CAN I ORDER LIVE PLANTS?

Only patients who have registered with Whistler Medical Marijuana using a ACMPR Registration Certificate from Health Canada are able to order live plants. If you are already registered with us, but wish to purchase live plants, you must still apply to Health Canada for approval.

Details on how to apply can be found on the Health Canada website.

Q
WHY HAVE YOU INTRODUCED AN IMMUNE COMPROMISED LINE?

Since first opening in 2014, we have seen an increase in requests from patients with compromised immune systems seeking sterilized medication.WMMC+ was introduced to offer more choices for those seeking this type of medication.

Q
HOW LONG WILL THE EFFECTS OF OIL LAST?

If eaten, cannabis oil will usually take between 30-90 minutes to start working. Peak effects occur around 2-3 hours and last up to 8 hours. If taken under the tongue the effects will occur within minutes and last 2-3 hours. For reference, please see table below.

Inhalation of dried cannabis Oral administration of cannabis oil
Onset (min)
Duration (h)
Q
DO WMMC MILL OR GRIND THEIR PRODUCTS?
No. WMMC only sell whole dried buds, so you can be assured you are getting the highest quality product.
Q
HOW LONG WILL IT TAKE TO RECEIVE MY SHIPMENT?
For Patients who specify a residential or work place address for shipments Whistler Medical Marijuana Corporation will send your prescription via Purolator. If the order is received before 10am PST, it will be shipped the day you order and will typically arrive with you in 1-2 business days. For Patients who wish their prescription be sent to a PO Box, or who live in rural areas, shipments will be made using Canada Post. Generally packages shipped with Canada Post will take up to 5 business days to arrive, depending on your location. Please remember that both Purolator and Canada Post only deliver on weekdays and do not deliver at the weekend. They also do not deliver on public holidays so please remember to place your order accordingly.
Q
IS MEDICAL CANNABIS COVERED BY HEALTH INSURANCE?
At this time Medical Cannabis is not covered by insurance. Patients wishing to register will be required to pay for their order before a shipment is made.
Q
HOW DO I PAY FOR MY ORDER?

The quickest and easiest way to purchase your prescription is via credit card or visa debit. We can also accept payment by, E-transfer, cheque or money order, however payment must be received before your prescription is shipped.

Q
CAN I USE MY DISPENSARY CARD TO GET PRODUCT FROM WMMC?
Unfortunately dispensary cards are not valid for registration with Whistler Medical Marijuana Corporation. Only patients with a valid medical document from a registered Health Care Practitioner are accepted for registration.
Q
HOW DO I PLACE AN ORDER?

Orders for live plants must be placed via phone. Please make sure you have your client identification number at the time of ordering. Orders can be placed by calling +1 604 962 3440

Q
DOES THE WMMC+ PROCESS CHANGE THE QUALITY OF MY MEDICATION?

No, the processing technique used does not alter the quality of your product. In fact, many foods and spices imported into Canada undergo the same treatment to prevent pests and disease from entering the country and it has been demonstrated to not compromise flavor or moisture content.

Q
WHAT DAYS DO WMMC SHIP?
Excluding Public Holidays, WMMC ship Monday to Friday, we do not ship on Saturday or Sunday.
Q
DO WMMC OFFER COMPASSIONATE PRICING?

At this time we do not offer compassionate or discounted pricing to patients.

Q
I AM A US RESIDENT CAN I ORDER WITH WMMC?
Under ACMPR regulations only Canadian Residents are eligible to register and receive medical cannabis from a Licensed Producer.
Q
CAN I COLLECT MY PRESCRIPTION FROM YOUR LOCATION?
As per Health Canada Regulations all prescriptions must be shipped to Patients. Product is not allowed to be collected, or dispensed from our location in person.
Q
HOW MUCH CANNABIS OIL SHOULD I TAKE?

Cannabis Oil can be more potent than Dried Cannabis, therefore when first using your oil remember to start low and go slow. We suggest starting out by trying 0.1 ml to 0.3 ml of oil at a time and seeing how it affects you. Remember that it can take up to 90 minutes to feel any effects.

Q
HOW DO YOU SHIP LIVE PLANTS?

All live plants are shipped via courier, and delivered via Clone Shipper see cloneshipper.com.

Q
IS WMMC+ ORGANIC?

WMMC+ products are grown using the exact same methods as our Fraser Valley Organic Producers Association certified products. The difference is that following drying, the product is passed through an E-Beam which means that it cannot be labeled as organic certified.

Q
AM I ELIGIBLE?

To be eligible for registration you must be a resident of Canada and have the support of a Health Care Practitioner - this can be your Family Doctor, a Specialist, a Nurse Pratitioner or through a Cannabis Clinic. Your Medical Document must be in date and written by a Doctor registered with the Canadian College of Physicians and Surgeons in the Province they are practicing in. Documents provided by Doctors of Chinese Medicine, or Naturopaths are not acceptable for registration.

Q
CAN I SMOKE OR VAPORIZE CANNABIS OIL?

No. Whistler Medical Marijuana Corporation’s cannabis oil will not work in a vaporizer or any other smoking devices. Our oils are created using a mixture of Organic Extra Virgin Olive Oil and Coconut Oil which may damage your smoking apparatus.

Q
HOW MUCH DOES SHIPPING COST?

The cost of tax and shipping are included in the cost of your initial starter kit order. Should you wish to add additional plants to your order please contact us for a shipping quote 1-604-962-3440

Q
DOES THE PROCESS IMPACT POTENCY?

Prior to introducing WMMC+, we conducted extensive third party testing to confirm that potency is not affected by the sterilization process. As with all our products, the Cannabinoid levels displayed on your prescription label shows the tested levels for your medication as determined by third party independent laboratory.

Q
MY CANNABIS OIL HAS TURNED SOLID/CLOUDY, WHAT SHOULD I DO?

The carrier oils used to create our products will solidify and go cloudy in cold temperatures. It is important to remember that this will not change the quality of the oil or alter its effects. If your oil has turned solid or gone cloudy, place the sealed bottle in a container of hot water until it melts and then mix thoroughly by inverting the bottle 5-10 times.

Q
DO I GET A CARD WHEN I REGISTER?

When you are approved and registered as a Patient with Whistler Medical Marijuana Corp, Health Canada Regulations require us to provide you with a Notification of Registration Letter. This will be sent to you when your registration is complete. Please keep a copy safe as it contains important information about your registration. It is also proof that you are registered with a Licensed Producer.

We do not issue cards to patients as they are not a requirement of the ACMPR. Cards cannot be used as legal proof you are registered with a Licensed Producer.

Q
HOW LONG DOES IT TAKE?

Every plant ordered through WMMC is hand cut to order. Your plants will be cared for by Whistler Medical Marijuana Corp until they are ready to be shipped, this can take up to 30 days from the date of your order to receive your plants.

Q
WHY DOES WMMC+ NOT INCLUDE CANNABIS OILS?

All WMMC+ products are passed through an E-beam to reduce microbial levels. This process is not required for our cannabis oil products because during production, they are naturally pasteurized through the application of heat. This means that like our WMMC+ products, our oils have lower levels of microbes than regular dried medical cannabis. Because E-beam treatment is not required they are not included the in WMMC+ line of products.

Q
CAN I COOK WITH CANNABIS OIL?

Yes, you can cook with cannabis oils. Cooking with cannabis oil brings the challenge of correct dosing, and with oils that have high levels of THC, you may wish to start low and go slow.  It is also important to note that temperatures over 350F can lead to cannabinoid and terpene degradation.

Q
HOW DO I COMPLETE MY APPLICATION FOR MEDICAL MARIJUANA FORM?
  • Section 1 - Applicant Information  Fill in this section with your basic information including name, birth date, address and contact details. Once you have completed Section 1, if you don't have a caregiver or live in a care home and you aren't planning on having your medication shipped to your Health Care Practitioner's office, you are done! Please sign and date the form and submit with your completed Medical Document to us via fax or mail.

  • Section 2 - Caregiver Information If you would like to designate someone to communicate with WMMC on your behalf, please have this person fill their information in here. If you have more than one caregiver please contact us

  • Section 3 - Residents Of Institutions  If you live in a carehome, shelter, hostel or similar institution that provides social services, you will need to provide contact information and have the Residence Manager sign this section.

  • Section 4 - Ship To Your Healthcare Practitioner  If you'd like to have your medication shipped to your Healthcare Practitioner's office please have them sign this section to consent to receiving the product on your behalf.
Q
HEALTH CANADA HAS ISSUED ME A CONFIRMATION LETTER AND A REGISTRATION CERTIFICATE, WHICH DO I USE TO REGISTER?

If Health Canada issues you both a Confirmation Letter and a Registration Certificate, only the Registration Certificate can be used to register with Whistler Medical Marijuana Corp. Confirmation Letters cannot be used to register.

Q
CAN MY HEALTH CARE PRACTITIONER USE THEIR OWN MEDICAL DOCUMENT?
Yes. If your Health Care Practitioner has their own ACMPR Medical Document this can be used for Registration. This will need to be submitted with a completed Whistler Medical Marijuana Corporation Application Form.
Q
HOW SHOULD I STORE MY CANNABIS OIL?

Cannabis oil should be stored in a cool and dry place out of direct sunlight. It can be kept in the fridge or freezer for long term storage, however the oil will solidify at cold temperatures and will need to be warmed before it can be used, please see question My cannabis oil has turned solid/cloud, what should I do?

Q
WHO CAN COMPLETE MY MEDICAL DOCUMENT?

Your Medical Document can be completed by a physician or nurse practitioner who is licensed by the College of Physicians and Surgeons in your Province. It is a Health Care Practitioners personal decision to prescribe medical cannabis based upon whether they feel that it is the right course of treatment for you. If your Health Care Practitioner is not familiar with how to prescribe medical cannabis, you may find it useful to take examples of research that demonstrates how cannabis can be used to treat your condition, as well as examples of how you intend to use the medication and the types of strains that may work best for you, when you have your appointment. We would be happy to provide advice on where you can start your research, please give us a call at +1 604 962 3440.

Q
CAN I REGISTER WITH YOU USING MY REGISTRATION CERTIFICATE TO ACCESS INTERIM SUPPLIES ONLY?

Yes. Registration Certificates issued by Health Canada can be used to register for interim supply only.

Q
WERE ANY TOXIC SOLVENTS OR CHEMICALS USED TO MAKE THE OIL?

No. Our Cannabis Oil is created without the use of toxic solvents or chemicals.

Q
HOW DO I APPROACH CANNABIS USE WITH MY DOCTOR/HEALTH CARE PRACTITIONER?

When approaching your Health Care Practitioner about the use of cannabis, it is worth remembering that Canadian Physicians practice evidence based medicine. This means they may be interested in seeing studies and learn more about how medical cannabis can be used to treat your specific condition before completing your prescription, particularly if they are new to prescribing cannabis to their patients. They may also wish to know how much cannabis to prescribe. On average we see a daily allowance of between 1-5 grams per day.

Some of the things that your Doctor may want to know are how you plan to use cannabis, how much you wish to use, and what type will be most beneficial to you. Take the time to research these areas before your appointment. If you would like more advice, or some suggestions on websites that can assist you, please contact us at +1 604 962 3440

Q
WHY DO WMMC DISPLAY COMBINED THC AND CBD LEVELS FOR CANNABIS OILS?

The ACMPR requires that all Licensed Producers display total levels of potential THC and CBD on their product labels. Total potential THC is the total amount of THC available when all THCa (tetrahydrocannabinolic acid) is decarboxylated. Total potential CBD is the total of CBD available when all the CBDa (Cannabidiolic acid) is decarboxylated. Learn more about decarboxylation here.